Analyst with German

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Prague German

Administration Excel Marketing support

About the company

The company is a large and prestigious multinational with a friendly and international environment. They offer great opportunities for personal and professional career development via job-rotations, training, free language courses and collaboration on international projects.

Role description

You will be responsible for

• New Business Leads & Service Requests:

o Pre-qualify and track new business leads through the sales cycle. Document details of all customer interactions in Service Now / CRM Tool.
o Work with M&C / Client Account teams to ensure leads are followed up & responded to.
o Inbound phonelines – German Language – 9am-5.30pm
o Reporting – quarterly and ad hoc as required.
o Ensure SLA is met, and quality in Service Now interactions
• MMS – Salesforce:
o Create & manage marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns
o Ensure data quality and integrity always in MMS, and adherence to key dates and actions. 
o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills.

• Event Support:

o Create and consolidate client and audience lists for events and programs
o Communications including shared mailbox management, email invitations, internal comms. 
o Database management (Excel / SharePoint) 
o Regular status reporting for program management, leadership.

• General / Marketing Support:

o General marketing and project support, as required.
o Learn and maintain a good knowledge of the organization and primary offerings
o Build & maintain a good working relationship with stakeholders and suppliers.
o Ad-hoc tasks as required by Direct Management

• Fluency in English and German
• Knowledge and experience in MMS / Salesforce or similar CRM tools & databases
• Knowledge and experience of Service Now or similar tool, an advantage
• Proven and strong database management & MS Office skills – Excel
• Strong communication skills
• Excellent attention to detail with a strong sense of personal accountability and ability to work independently
• Proactive with a focus on ideas and innovation
• Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes
• Well-developed analytical/
problem solving
• Strong organizational skills
• Ability to work well with teams and demonstrate flexibility
• Relationship management skills with
an ability
to interact with senior leadership easily.
• Bachelor’s degree or related job experience.

You will receive
Previous experience as an assistant is not a requirement – they would provide you with an
opportunity to gain experience and learn!
Work for a global company with global opportunities
Home office is totally possible from time to time!
A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills
Meal and wellness vouchers
Language courses and training opportunities
5 weeks of holiday, health insurance and bonus schemes
Relocation bonus


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