Customer Account Specialist with POLISH

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Prague English / Polish

Customer service Polish

About the company

The company is a large and diverse multinational with a friendly environment Their employees are from more than 60 countries. They offer great opportunities for personal and professional career development via job-rotations, training, free language courses and collaboration on international projects await you.

Role description


– Acting as a central point for all relevant functions, such as supply chain, logistics, manufacturing, sales and external –partners
– Be responsible for your customer portfolio from order placement until the delivery has been made
– Support and troubleshoot mainly logistic issues of your customers
– Build strong relationships with your own portfolio of customers
– Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer’s Credit, Controllers)
– Use systems like SAP and CRM on daily basis
– Use email as the primary way of communicating with customers (just 20% of your time will be on the phone)
– Meet your customers’ sporadically
– Have constant training and team meetings
– Be involved in various company projects (around 10% of your time)


– At least a High School diploma
– Fluent English and Polish (written and spoken)
– Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
– Good Issue Diagnosis and Resolution skills
– Ability to work in a multinational environment and to balance strategic and operational aspects of role
– Proficiency in Microsoft Office
– Experience with SAP and Work experience in customer service is an advantage


– Flexible working hours
– Home office
– Free language courses twice a week
– Lunch allowance
– Wellness programs (e.g. free in-house massages, fit-stops, refreshments),
– 25 vacation days per year,
– Relocation bonus


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