CUSTOMER COORDINATOR WITH SPANISH

Are you passionate about languages and keen to use your skills? At Monster Career CZ we enjoy connecting smart professionals with challenging projects, and if you feel it's time for a new challenge... Then we are here to introduce you the right one!

Prague English / spanish

customer service


About company

The company is a large and diverse multinational with a friendly environment Their employees are from more than 60 countries. They offer great opportunities for personal and professional career development via job-rotations, training, free language courses and collaboration on international projects await you.

Role description

YOU WILL BE RESPONSIBLE FOR:

– Acting as a central point for all relevant functions, such as supply chain, logistics, manufacturing, sales and external –partners
– Be responsible for your customer portfolio from order placement until the delivery has been made
– Support and troubleshoot mainly logistic issues of your customers
– Build strong relationships with your own portfolio of customers
– Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer’s Credit, Controllers)
– Use systems like SAP and CRM on daily basis
– Use email as the primary way of communicating with customers (just 20% of your time will be on the phone)
– Meet your customers’ sporadically
– Have constant training and team meetings
– Be involved in various company projects (around 10% of your time)

WHAT YOU ALREADY HAVE:

– At least a High School diploma
– Fluent English and Spanish (written and spoken)
– Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
– Good Issue Diagnosis and Resolution skills
– Ability to work in a multinational environment and to balance strategic and operational aspects of role
– Proficiency in Microsoft Office
– Experience with SAP and Work experience in customer service is an advantage

YOU WILL RECEIVE:

– Flexible working hours
– Home office
– Free language courses twice a week
– Lunch allowance
– Wellness programs (e.g. free in-house massages, fit-stops, refreshments),
– 25 vacation days per year,
– Relocation bonus

Contact

Give yourself the chance to develop your career and join a top employer, and if you feel is not the right job for you but you know someone for whom it can be, take advantage of our referral program and earn an Amazon Voucher for €100. You can tell us about your friend/colleague by sending us their CV at diana.gherman@monster.cz

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