Conversation Agent with Romanian
Would you be attracted by working in the beautiful historical city centre of Prague in a successful growing company? Do you like working with customers? Then our offer is right for you, do not hesitate to take advantage of this unique opportunity!
Prague English
About the company
Our client is the largest company in the betting business in Central and Eastern Europe. Their mission is to bring sports, sports betting and game excitement to millions of players through online channels and through a wide network of their branches.
Role description
We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with us.
We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.
MAIN RESPONSIBILITIES:
– Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
– Pro-actively and regularly target various segments of customers in order to increase business performance
– Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
– Increase customer satisfaction and loyalty through exceptional service
– Collect Business Intelligence data and customer feedback, propose new promotions
EXPECTED CANDIDATE PROFILE:
– Sales or customer service experience would be great, but not must have
– C2 level of Romanian language with good knowledge of English
– Strong sales skills and communication skills
– Goal orientation and growth mindset
– Good analytical skills, empathy and assertiveness
– Interest in sports and/or gaming would be advantageous
– Easy to adapt to morning/afternoon week shifts based on the sports calendar
YOU CAN GAIN:
– Quarterly bonuses
– Cafeteria plan and electronic meal vouchers
– Discounts and promotions by our partners and Penta group companies (e.g. Dr. Max Pharmacies: Gold Partner)
– Home office once a week
– 5 weeks of vacation
– An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
– No dress code
– Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
– Brand new offices in the Prague Citycentre
– Our own cafe bar, relaxing zone, gym and great amenities around the office