Customer Service Agent with German

Would you like to work on a completely new project and do you want to use foreign languages ​​at work? Do you speak perfect German and do you want to use English at work? So become an important part of our team and work for a leader in the automotive industry! We are currently looking for a colleague for the position of Customer Service Agent.

Brno, Pardubice English / German

Customer service


About the company

Your potential employer is the number one in the world market for contact centers and currently operates in 82 countries. His clients are companies in the fields of electronics, banking, insurance, telecommunications, cosmetics and other industries, to which he offers a wide range of services and solutions.

Role description

Job description:
– Processing customer enquiries about products, services and ongoing orders as well as complaints by phone or e-mail within the scope of the designated area of responsibility
– 30 – 60 calls per day
– no active offers for customers
– 90% German market, but also Austrian and Swiss
– 70% of cases are refunds or withdrawals of goods or management of the customer account

Working time:
– 8-hour shifts, possibility to work on weekends or only Monday to Friday
– Normally 40 hours per week, but also part-time is possible
– Work also on public holidays (with an extra charge of 100%)
– Work in the office

We offer:
– Basic salary + bonuses
– Holiday +100%
– Overtime up to 150 hours per year, +25%
– Weekend +10%
– contract for 1 year with 3 months probationary period, the possibility of contract renewal
– 25 days of holidays
– Meal vouchers in the amount of 90,- CZK
– Reduced mobile phone rates from 49 CZK / month
– Relocation package
– Statutory health insurance for the entire duration of the employment relationship
– Multisport membership card – Discounted admission to various partners (swimming pool, gym, etc.)
– Support in the visa process for candidates from non-EU countries
– Coordinator for foreign employees: assistance in selecting a doctor, opening a bank account, purchasing a Czech telephone number, bus card, etc.
– Company competitions and additional rewards available
– Possible career growth
– Training and materials in German
– Beautiful offices in the city centre
– Paid training for 4 weeks
– German community of 60 people, company language German
– Informal corporate culture, mutual support, even people over 50 work there

Contact

job@monster.cz

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