IT support with German
Do you want to grow in the IT field? Would you like to use your knowledge helping our B2B clients with their every day’s technical issues and make someone else’s day easier? Are you fluent in German? If yes you are what we are looking for! Do not hesitate to take advantage of this unique opportunity!!
Brno English / German
About the company
Our client is a global leader in next-generation digital services and consulting that provides software development, maintenance and independent validation services to companies in finance, insurance, manufacturing and other domains.
Role description
Main responsibilities:
•Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
•Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
•Act as the first line of support (L1 Support) and participate in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client and/or professional technicians (L2 support) whenever it is required.
•Be a member of the international, dynamic and innovative company environment.
Ideal candidate:
•Speak and write in English and German fluently.
•Reply to e-mails or handle phone calls, depending on the situation.
•Perceive multitasking and problem solving as a piece of cake.
•Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
•Want to be a team player rather than a lonely wolf.
•Can be punctual and relied on.
•Availability to work on 24/7 shifts (morning, day, afternoon, night) – max. 6 nights and 1 weekend per month.
Benefits:
•Long-term and stable cooperation.
•Performance bonus.
•Financial appraisal for referring your friends and acquaintances.
•Monetary compensation of the night shifts and compensation days for working at the Czech state holidays.
•Meal voucher.
•Multisport card.
•Language courses provided by the professional teachers.
•Organized training sessions during the first weeks and further upskilling courses (online).
•25 days of a paid leave.
•Brand new offices with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic.
•Expat Assistance Services for new joiners.
•Teambuilding activities.