Service Desk Analyst with Danish

Are you fascinated by the world of IT? Are you a fast learner with a can-do attitude and you like solving issues? If yes, why not to be part of our client with the opportunity to make your mark!

Prague Danish / English

Customer service IT

About the company


The company is a fast-growing IT company with ambitious goals. They supply IT services to large enterprises, the public sector and the life science industry – customers that demand high levels of quality and security.
At the company, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.
They take on the responsibility for their clients’ IT as if it were their own, and they live their values every day, so you should be able to see yourself in them. They are: Conscience driven. Value adding. Open and honest.
They regard diversity as a strength and support equal opportunities for all. They encourage applications from people of all ages, genders, religions and ethnic backgrounds.

Role description

As a Service Desk Analyst at the company`s Service Support Center in Prague you will handle emails from employees working at larger companies. You will create users, assign accesses, troubleshoot issues related to user administration and you will have outgoing and incoming calls with customers end-user. Your ambition will be to get the problem solved within the first contact. The support is provided in Danish & English.

As part of the company`s Service Support Center your analytical skills will be highly valued since we tend to be confronted with complex customer issues. Co-workers will regard you as a person who is outgoing and working well in a team and further down the line you will share your professional knowledge and experience with them naturally. You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

Qualifications and experiences

As a member of an IT support and User Administration team you have or are willing to have a good understanding of the IT environment and troubleshooting. We do not expect you to have any previous experience in supporting IT, as we will train you on the job.
Being focused on quality and results you are constantly pursuing and achieving personal and work-related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.
You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers. Speaking and writing skills in English and Danish are essential at a minimum of B2 level.

Employee benefits

• 5 weeks of vacations/year
• 5 sick days/year
• Flexible working hours
• Possibility to work from home
• Cafeteria flexible spending account (12,000 CZK/year)
• Meal vouchers in the amount of 100 CZK per workday (the company covers 55 CZK)
• Fully covered MultiSport card enabling free entry to sport facilities in Czech Republic
• Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks)
• Free fruits and vegetables from Monday to Thursday
• Wide selection of tea and coffee for free
• Yoga classes in the office
• Height-adjustable tables, relax zones with Xbox, PlayStation and table tennis
• Czech and Danish language lessons
• Annual flu vaccination for free


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